Terms & Conditions

Terms & Conditions

Here are the terms and conditions of using our website. Our website aims to assist our customers to find all the information related to their HP technical problems. It helps you simplify all your problems related to HP support and technical assistance. However, you need to agree to some of the terms and conditions that are mentioned here. Please read all the terms and conditions, in their entirety, carefully because they pose some limitations that are liable to go through a court arbitration. By availing any of our services through our website, you agree to all the terms and conditions of the website.

When you use the website, you warrant the following things:

  • Your age is above or equal to 18 years.
  • You have the right to create a legal obligation that is binding
  • You will follow all the terms of reference for this website.
  • You will only make requests that are legitimate for you or for the person for whom you are making the support request.
  • If you request support for someone else, you will inform them about the terms and conditions of the website including all the prohibitions and restrictions.
  • You will provide true and accurate information about yourself as per your knowledge.
  • If you create an account with our website, you will keep all the information and credentials safe with you,and you will not share it with anyone.

We have the complete rights and authority to deny access to someone suspicious trying to login to our portal with your credentials. We can also deny access if there we see that you are violating any or one of our terms and conditions.

In Case of Disputes

We arecompletely committed to providing complete satisfaction to our customers. Therefore, we always take extra efforts to resolve all your problems and concerns. However, if you are still unsatisfied, you can pursue it in the following ways.

You agree to help us solve your problems with customer care agents, website, our services, our products or any other representations that are made by us in our privacy policies. You can do so easily by getting in touch with our customer service support that is available 24X7. If we are unable to resolve or give an appropriate solution to your issues within 60 days, you can go for arbitration or even make your claims in the court.

Activities That Are Prohibited

You must note that all the content on the website is for your information and is proprietary to our company or our suppliers and service providers. You are not allowed to copy any of the content. You can make some copies of the itinerary for personal use,but you must not distribute, modify, transfer, sell or re-sell any of the information given on the website.

If there are any suspicious activities or abuse or fraud noticed in your account, you will be held liable,and all your reservations associated with your email address, name or phone number will be automatically canceled. You will be liable for all the monetary loss and cost of litigation caused to us because of your activities.

Terms and conditions

This section outlines the terms of sale for products and services available from the HP.com, in general. The terms consist of the terms on this page and:

Prices, taxes, fees

We aim to provide our customers with competitive prices on the products we offer. Prior to submitting your order you will have the opportunity to review product prices and any applicable sales tax, shipping, and handling charges. Prices are exclusive of, and Customer shall pay, all taxes, duties, levies or fees, or other similar charges imposed on HP or on the Customer by any taxing authority (other than taxes imposed on HP's income) related to Customer's order.

If you feel your order should be tax exempt you must provide a valid tax exempt certificate—other than a resale certificate—at the time you place the order. HP.com sales are intended for personal use and not for resale so we do not accept resale certificates. Please review the detailed instructions regarding submittal of valid acceptable certificates.

For orders shipped to California, effective January 1, 2005, we are required to collect a recycling fee on qualifying products.

Notify HP.com promptly should you believe your order has a pricing error.

HP.com reserves the right to change prices at any time. Should we lower the price of the product you purchased, you may contact us by email at myhpsales@hp.com within the product’s return window to request a credit for the difference between the price you paid and the current HP.com Store selling price. Please refer to our Price protection information for full details and exclusions.

Despite our best efforts, items on our web site may, on rare occasion, be mispriced. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Personal Use

Products, services, gift cards, and support acquired by Customer under these Terms are solely for Customer's personal use and not for immediate resale or sub-licensing.

HP gift cards are not for resale

For your protection, only purchase HP gift cards directly from HP. We do not guarantee or replace gift cards purchased from other stores or directly from individuals.

Payment and financing

We accept Discover Network, Visa, MasterCard, American Express credit cards, ®, PayPal, and HP.com gift cards. Payment options for our business customers include Purchase Order, ACH, wire transfer, and leasing. Our qualified leasing customers will have the option to defer payments for 90 days. Want to know more? Please call 1 (888) 999-4747 for additional information.


Order acceptance and cancellation

Your payment account will be charged when you place your order.

Your order will begin processing within one hour of being placed. If you need to change or cancel your order, contact our customer service thru chat or at 1 (888) 999-4747. Restrictions may apply.

For custom-built PC's the factory receives your order as soon as it is approved. Since the PC is custom built, your order can not be changed or modified once the order has been submitted.

Please note HP.com reserves the right to decline or cancel orders at any time. In such instances, we provide notification via email to the email address you provided when submitting your order. We assume no responsibility for issues resulting from such declines, cancellations, or email notification failure.


HP.com ships merchandise to street addresses within the 50 United States and the District of Columbia. Click here for complete information on shipping and delivery.

For your protection, a signature is required for most deliveries. We do not allow address changes after an order has been accepted. You may not export any products purchased at HP.com.

Global Trade Restriction Notice

Customer understands and acknowledges that HP products are subject to US and other national export and import regulations and certifies that he/she is not a citizen, party of a country which are subject to certain trade control embargoes, sanctions, prohibition and restriction, to include all countries identified in country groups D:1, E:1 and E:2, as identified in Supplement No. 1 to Part 740 of the U.S. Export Administration Regulations, see https://www.access.gpo.gov/bis/ear/pdf/740spir.pdf, without having first obtained required government authorization. HP may suspend performance if Customer is in violation of any applicable laws or regulations.